Yeovil based SMV Commercials is one of the South West’s leading Volkswagen & MAN Truck authorised commercial dealers. Whether for purchase, maintenance or hire, they offer a fully comprehensive service at their Yeovil site with a wide range of new and used commercial vehicles in stock. Careful planning along with attention to detail is crucial to their ability in managing workflow and their investment in the innovative T CARDS ONLINE has proven to be a great success.
As long term users of T CARDS, SMV Commercials recognise the important features and benefits combined with the simplicity of the online system and the vital contribution it makes in helping them to manage workflow. Service Manager Gareth Down confirmed, “We really appreciate the simplicity and ease-of-use of the online system. It really has made efficiencies in the way we manage our workshop. Both the virtual T Board and the T Cards design were configured with ease and were simple to tailor to our requirements. It was so simple to implement and reasonably priced. In addition, the staff at T Cards are always there to help with any changes or support we may need and that’s a big plus for us”.
T Cards are a well proven and established tool in the motor industry and now the Online system has great advantages over other DMS systems when it comes to communicating the status of work. Utilising the “What if” feature means communication can be enhanced by using the Alarm, Signal and email notifications.
The new “If This, Then That” technology is simple to customise and is just one of the many latest developments for T Cards. It has already had a big effect in helping dealers improve customer service. For example, it can automatically send e-mails to a defined address when a task or job is moved to a different category or status. Likewise, an automated alarm can be set-up if a T Card has been ‘inactive’ for a pre-set time period.
The facility to attach external documents and photos on the system or via the APP also helps collate documentation for quick and easy access. Since a number of cards will appear on the same T Board they can be colour-coded for easy identification and as work progresses, they can be simply dragged and dropped into a new column.
T Cards Online enables all this information to be displayed either on large office screens or work stations, whilst at the same time, viewed and edited on mobile devices. This allows staff optimum access to information, helping them become more efficient and productive. In addition, the new ‘Quick’ reporting system is ideal for generating graphs and reports showing Key Performance indicators.
Commenting on SMV Commercial’s satisfaction in using T Cards Online, MD Phil Heine says, “We have helped a wide range of automotive companies explore the benefits of our simple, yet highly effective online management tool. The result is a streamlined and more efficient job management process which contributes to improved productivity, saving time and money which ultimately leads to improved customer satisfaction”.
Phil added, “We will be exhibiting at the upcoming Commercial Vehicle Show at the NEC, 28-30th April 2020 which has a Workshop Component. This is an ideal opportunity for us demonstrate the features and benefits of the latest T Cards Online system to all relevant commercial vehicle operators, especially as we have such an impressive catalogue of successful case studies in the automotive sector”.
